Tim Horton's Iced Coffee Mocha

Experience 1: I go to Tim Horton's and order a mocha iced coffee. Lady says, "Do you want cream or sugar?" I respond, "No, thank you." She says, "Do you want it black?" I respond, "I just want it how it comes." She says, "Alright." and gives me one cream and one sugar. I did not like it.

Experience 2: I go to Tim Horton's and order a mocha iced coffee. Lady says, "Do you want cream or sugar?" I respond, "No, thank you." Different lady hands me the coffee and says, "I put more chocolate in it so it's not so bitter." I did not like it.

Tim Horton's. I want what I want and order it as such. If I wanted cream, I would ask for cream. If I wanted sugar, I would ask for sugar. If I wanted an extra shot of mocha, I would ask for an extra shot of mocha. Start listening to me and stop treating your job like a jazz solo and improvising what you think people might want.